Randy got back on the job a lot faster than I anticipated. Welcome back Randy! He returned late Thursday night and is back at work today (Friday). He was sorely missed, especially by ME!
Today I’ll be analyzing some of the CDR’s (Call Detail Records) from our first 10 days or so of live calls for one client. We’re also preparing to start up another Client for next week. That will be our first commercial B2B client so we’re configuring some new and different features into the campaign to make it a more professional sales experience for the agents, such as:
- Voicemail Automation: Often, when calling business phone numbers, we Agents will be asked if they wish to leave a message for the owner/manager. We want them to accept that invitation and leave the message. But it’s too time consuming and tedious to leave the same message a couple of hundred times a day. Instead, the Agent will have a VM (Voicemail) button they can click on that lets the GroupCaller™ system take over, wait for the tone when the call is transferred to VM, and leave a nice, professional message stating a compelling reason for the the owner/manager to call back. The moment the VM Button is pressed, the system will place the Agent back into the call queue so another call will arrive within seconds. In this manner, the Agent stays busy talking and not leaving messages.
- Blended Inbound/Outbound Calling: Of course when messages are left for owner/managers to call back, the Agent must leave a phone number for them to call, and be able to answer the call when it arrives – and if they’re already on a call, it must also deliver a VM recording and ask that party to leave a message. Call-Backs are a major component in managing sales. Our system automates most of that process.
- Voicemail Marketing: About half of all calls placed terminate in a voicemail. We’ll leave a compelling sales message on each voicemail asking the called party to call back our Agent. This is a very inexpensive way to deliver a message and illicit a response. Once they call in, the Agent can explain the Client’s business and acquire a new Lead.
We’re very excited to develop this new campaign configuration because we’ll also use it to promote ourselves within a few weeks. It’s perfect for our Account Executives to use while they’re looking for new Clients to use our lead generating services!